Last updated: April 2026
This Privacy Policy describes how Ascension First ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use the First Touch service platform, visit our website at www.ascensionfirst.com, or otherwise interact with our business (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these practices, please do not use the Service.
We collect information that you voluntarily provide to us when you purchase or sign up for the Service, communicate with us, or participate in onboarding. This may include:
When the Service is active for your business, we collect and process the following data as necessary to deliver the Service:
When you visit our website, we may automatically collect certain technical information, including:
We use the information we collect for the following purposes:
We process personal information based on the following legal grounds:
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
All payment transactions are processed by Stripe, Inc. When you provide payment information to purchase or subscribe to the Service, that information is transmitted directly to Stripe's secure servers. We do not store, process, or have access to your full credit or debit card number. Stripe is certified as a PCI Level 1 Service Provider, the highest level of certification available in the payments industry. For more information about how Stripe handles your data, please review Stripe's Privacy Policy.
We retain your personal information for as long as your account is active or as necessary to provide the Service. After you cancel your Subscription, we will retain your data for a period of ninety (90) days to allow for account reactivation or resolution of any outstanding matters. After this retention period, your data will be securely deleted or anonymized, except where a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance purposes). Call recordings are retained for a period of sixty (60) days from the date of the call unless a different retention period is agreed upon in writing. You may request earlier deletion of your data at any time by contacting us.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls and authentication, regular security assessments, and secure data storage practices. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security and accept no liability for any unauthorized access or data breach that occurs despite our reasonable security measures.
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files placed on your device by your web browser.
You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our website.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at hello@ascensionfirst.com. We will respond to your request within thirty (30) days, or sooner if required by applicable law. We may ask you to verify your identity before fulfilling your request.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, and sell (we do not sell personal information); the right to request deletion of your personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising your privacy rights. To submit a verifiable consumer request, contact us at hello@ascensionfirst.com. We will verify your identity before processing your request and respond within forty-five (45) days as required by law.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately at hello@ascensionfirst.com.
The Service is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your jurisdiction. By using the Service, you consent to the transfer of your information to the United States.
Our website or Service may contain links to third-party websites, services, or applications that are not operated or controlled by Ascension First. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the privacy practices or content of third-party services.
As part of the First Touch service, inbound calls to your business may be recorded for quality assurance, training, and service delivery purposes. By using the Service, you acknowledge and agree that calls handled by First Touch may be recorded. You are responsible for ensuring compliance with all applicable federal and state call recording laws in your jurisdiction, including any requirements to inform callers that calls may be recorded. We recommend including appropriate disclosures in your business communications where required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by email at the address associated with your account at least fifteen (15) days before the changes take effect. The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ascension First
9855 Black Mountain Rd, San Diego, CA 92126
Email: hello@ascensionfirst.com
Phone: +1 (858) 434-7041